A vacancy exists for a VR GP to join the BRMC clinical team. BRMC is a busy, mixed billing general practice with an emphasis on patient care. If you are interested please call the Practice Manager Janelle on 0413 712 630. All enquiries are confidential.

Position Description – Senior Receptionist

BRMC are looking for an experienced senior receptionist to join their administration team. Experience in a medical practice is essential as well as an understanding medicare billing.

Position Description – Senior Receptionist
Applicable Industrial Award: National Employment Standards The Health Professionals and Support Staff Services Award
Responsible to: Principal Doctors and Practice Manager

General Purpose of Position:

  • To provide high quality reception and secretarial services to the patients, doctors and staff at the surgery in a caring and supportive manner.
  • To maintain confidentiality of all information at all times.
  • To provide flexibility in practice staffing arrangements.

Primary Responsibilities:

  • Ensure the smooth running of the Practice administration and reception area.
  • To implement and maintain all Policies and Procedures as per the Practice Manual and in accordance with legislation
  • Communicate with Practice Manager over issues with team members or reception area.
  • Communicate with Doctors regarding the scheduling of appointments.
  • Any other Administrative duties as directed by the Practice Manager and Principal Doctors.

Essential Duties and Responsibilities (Daily):

  • Ensure all practice facilities are operational including open and close
  • Contribute to maintaining the cleanliness of the practice including lunchroom
  • Ensure appointments window on computer is up to date (confirm all new patients and reps).
  • Answer the telephone in a courteous and professional manner
  • Liaise with patients and their families in a compassionate manner
  • Triage patients in consultation with Practice Nurses and Doctors
  • Liaise with GPs, other health professionals and their staff
  • Ensure all electronic systems are operational e.g. Health engine/pathology and radiology downloads
  • Ensure all fax and e-mail systems are open and running efficiently
  • Receive and convey messages in writing, verbally and electronically
  • Ensure all “Did Not Attend” patients are followed up

Reception Duties:
Ensure the smooth running of the reception/administration area

  • Ensure all policies and procedures are adhered to throughout the front office area
  • Bill patients and receipt monies.
  • Operate all aspects of EFTPOS machine.
  • Undertake banking procedures.
  • Ensure mail and banking are attended to
  • Fax, scan and file documents.
  • Ensure Doctors “out” tray is cleared regularly during the day.
  • Ensure Doctors billing reports are printed and given to the Doctors at the end of the day – check
  • Check daily billing and transmitting of Medicare and DVA

Senior Receptionist Duties:

  • Action Exceptions Report from Medicare.
  • Action Genie’s “Action List”
  • Ensure patient “Workcover” billing is correct and out standings are up to date.
  • Process Insurance reports
  • Process DVA reports + DVA CVC billing
  • Follow up request for records
  • Ensure daily mail received and scanned into appropriate Doctors file
  • Organise Close the Gap paperwork and ensure the registration of patients as per Medicare requirements
  • Check and maintain computer network within the practice
  • Complete any tasks asked by Principal Doctors, Contracted Doctors or Practice Manager.


  • Ensure all reception/administration duties are completed e.g. stationery in Doctors rooms
  • Action missing invoices report


  • Ensure all reception/administration duties are completed – e.g. Petty Cash
  • Perform Genie’s Integrity Check
  • Chase up outstanding accounts (Aged Debtors) – as per instructions from Practice Manager
  • Reception staff rosters


  • Participate in ongoing professional development activities
  • Teaching and guidance of other reception team members as per instructions from Doctor or Practice Manager.
  • Communication with staff regarding problems and issues.
  • Training, along with other team members, of new reception staff in consultation with Practice Manager.
  • Maintain the smooth running of practice when Practice Manager is away.

Qualifications, Education and/or Experience

  • Excellent interpersonal skills required.
  • Able to communicate effectively with a variety of people.
  • Able to work independently or as part of a team.
  • Proficient in use of keyboard.
  • Previous experience in a general practice environment is desired but not necessary.
  • Knowledge of Genie Solutions desired.
  • Understanding of Medical Terminology desired.

Position Review:

  • This position is reviewed on an annual basis
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